Myosutra maintains a stellar reputation in upholding the quality and standard of the product shipped to the customers. We would do everything to ensure complete customer satisfaction.

In the unlikely event that you need to return an item, Please email us at info.myosutra@gmail.com after the item has been delivered, with pictures of any issue that you may notice in the item for us to process your return request. The customer is required to ship the item in its original packaging and pay for the return shipping charges to any of the two fulfilment centres in Kolkata and London.

Examples of what are not considered as defect:

Each item that you purchase from Myosutra is handled with utmost care and it isn’t our intention to provide you with defective items. However, We’d like to clarify what does not constitute as defect:

• You may notice tiny knots/bumps in weaving that sometimes occur when threads are broken and they need to be tied again in the handloom
• Sometimes while taking pictures the colour may look slightly different owing to the lighting conditions or the display settings of your devices. We request you consider these minor colour variations.
• Little gaps in and around motifs.

Further, we have elaborated on some of the most commonly found issues which cannot be considered defects.

Pin Marks

Handloom sarees are woven by pinning them to the loom. This often results in the appearance of pin marks or holes on top or bottom of saree or near borders, known as selvedge. Also, in the process of polishing the sarees, they are pinned in wooden posts. This is not considered a defect but  rather an indication that the saree is an authentic handloom one.

Black Marks

The small black mark that is visible in this saree is really not a black mark. Since sarees are woven in handlooms, to keep track of whether the full length of the saree is woven, the artisans put a marker at an interval of 1 metre. Sometimes these marks are barely noticeable but sometimes they are a little more prominent as highlighted in the picture. These marks are usually near the edges of the saree which in no way is going to hamper the beauty of the piece.

Thread

The sarees are woven in handloom, thread by thread. Our artisans deftly use thousands of threads so that you get the finest quality. This is an example of just one thread not in the proper place. This isn’t a defect but rather shows this is woven by hand and not my machines.

Naal Phore

On a closer look, you see what is known as “NaalPhore” in the handloom weaving term. When you aren’t weaving in a handloom, sometimes the silk thread may disintegrate in the reel. In that case, a “knot” is tied to keep the silk thread together to continue the weaving. What is seen in this picture is simply that knot and not a defect.

Knots

A handloom usually has a rough uneven surface which adds to its appeal.  Knots, thread pulls are common in handwoven sarees. The picture depicts an example of a knot in the saree to tie two silk threads after it might have snapped. This is not considered a defect.

Tie Dye

Tie dyes are nothing but the spread of the two or more colours which is used to hand dye or prepare the overall Bandhani look.

Colour Difference

Exceptions for slight mis-matches of colors on posted images and actual product will not be made. Items being returned must be shipped at customer’s expense.

Exceptions for slight differences in colour on images published and actual product will not be made. Items being returned should be shipped at customer’s expense.

Returns policy for custom items

We do not accept requests of exchange/return on custom-made items.